1. How do I track my order?
We ship via EMS to ensure fast and secure shipping to any destination. After we send out your order, we will email you the tracking number and tracking links to your registered email address. Simply enter this information into the proper fields and click on the track button. All orders can be tracked by logging on to www.ems.com. Please contact us via email if you need further tracking assistance.
2. Do you charge for shipping and sales tax?
No. There is never sales tax and all are shipped to you free of charge.
3.First Time Visitors
Follow the 4 steps below
Creat a new account ,fill all the required information.
Our online store simple and easy to use just Add the products in the shopping cart .
Click Checkout
Follow the instruction till you finish the process of your order.
4.What about delivery time?
For packages shipping,all orders may take a bout 1 week delivery time to your door and also trackable online any time.
5.Why do you need to provide personal information?
All personal information required in the order is used for delivery.
6. Where do I return my shoes?
Please ask an request feedback now on our website,we will reply soonest into your email including return information.
7. How long will it take to process my return?
We process all returns in the order they are received, and we do process them as quickly as possible.
8. What if I have worn my shoes? Can I still return them?
No. We cannot take back worn shoes, as we will not be able to resell them. If worn shoes are sent back to us they will be shipped back to you at your expense. All shoes asking for return should be in new condition,including package.
9.What happens after I place the order?
After placing the order you will receive an e-mail in 4-5 hours that is order confirmation included all order's informatio and your order ID.
10. My order still says processing after a few days
This is normal, once we receive a delivery date your account will be updated with this information so you know when your order will be delivered.
11. What if i am not available on my delivery date?
If you are not available to sign for your order then it will be returned to your local sorting office for an automatic delivery, or an arrangement made by yourself. A delivery card should have been left.
12. Do I have to sign for delivery?
Yes, all orders require a signature.
13.Can I trust to shop on this website?
Many people are concerned about the security of online transactions. We can assure you of the safety of the shipping on our website as well as the quality of products sold. It is safe to shop here; we do not continue to have your payment information on the website after you shopping. We also do not provide your personal information to other parties.
14.As for the chargeback of credit card
Please note that you鈥檇 better did not take the direct measure of chargeback on credit card, if you didn鈥檛 satisfy the goods or you haven鈥檛 received our goods after 35 days. The correct decision is to contact us as soon as possiable.We promise we will give a satisfied solution to you !
If you direct chargeback , in fact, that would do harn on your personal prestige. That will leave a bad record on your bank account which has badly affected on your daily life in the future.
15.if the Ugg is not fit, can I return? And how?
YES!We promise you return or exhanage , if the UGG bot is not fit .
If you want to return your items
Please notify us by email at frist, stating the reasons for the return in 3 days since you received goods! The order ID is always needed in your e-mail. Then wait our reply to obtain the return address. We'll refund you the amount you paid for the goods without shipping fee after we receiving the return goods. Make sure that the products in its original condition. That means the product hasn't been tampered, worn, damaged and so on. We can not accept a return if it is not in the same condition as we shipped to you. All returns are at the customers' own cost.
If you want to exchange your items
Please inform us by email stating the reasons for the exchange and telling us your order ID within 3 days after you receiving goods !We will response you as soon as possible. Items must be returned within 10 days of delivery and the customer is responsible for all the shipping charges caused by the whole exchange process. All items can only exchange for equal price replacement or lesser value.If exchanging 聽for a lesser value item,the remaining balance will be refunded to your Credit Card.Please be aware that we will issue the replacements only after your returns have been received.
16. Do you have a secure server? Am I safe submitting my credit card information to you over the Internet?
Yes, you are safe submitting your credit card information over the Internet. Our websites are hosted by Pair Networks. Their servers are extensively tested against security exploits. All unnecessary services are disabled, all security patches are up-to-date, and servers are audited regularly for attempted break-ins. Their systems administrators actively maintain awareness of new security developments. Their custom network monitoring systems ensure that attacks are identified and responded to promptly.
17. How do I pay for my order?
So far we only accept this three types of payment :
Credit Card,
Western Union.
18. What size should I order if I am in between sizes?
If you are in between sizes it is recommended by the manufacturer that you size down to the next whole size. (For example: If you wear a size 8,you should order a size 8.) They may be snug at first, but the footwear will stretch a little as the fleece footbeds form to each individual foot.Check Size Chart Now!
19. Are UGG boots meant strictly for use during the winter?
No. In warmer weather (up to 80) the soft fibers act as a natural air conditioner, keeping your feet cool and comfortable.
20. Are UGG boots breathable?
Yes. The fleece foot bed wicks away moisture and allows air to circulate, keeping your feet dry.
21. Does the manufacturer have a warranty?
UGG footwear has a one year warranty against defective materials and workmanship (outside of normal wear and tear). Because sheepskin is a natural product, irregularities and variations in color and texture may exist. These traits are characteristic of fine sheepskin and add to the beauty and character of the footwear.
22. My boots are making my feet turn black. Is this a defect?
No. Slight dye transfer may occur with darker-colored sheepskin during first few wears.
23. Are all your items in stock?
Yes, but occasionally the stock levels might reduce due to demand. If for any reason an Item is still displayed and you pay then we will contact you as quickly as possible to exchange or refund you.
24. How to tell if UGG boots are genuine or fake?
1) A genuine UGG has real sheepskin fur on the inside. Its really think and fluffy and more natural looking. This is how I could tell the first pair of fake UGG 庐 I seen, the fake, you could tell was a more synthetic 'fur', It wasnt as full as the real fur, and some of the fur came away in my hand. In addition to this, fake UGG 庐 boots are often reported to be smelling of paint. This is because the fake fur that is used is dyed, giving a chemical smell to the fur.
2) Many ebayers selling what they say are 'Genuine UGG 庐 australia', even although they believe they are selling genuine ones, they are not.
They may have positive feedback, but this is because they are just good fakes, and the people leaving the feedback believe they are genuine.
The best thing to do would be to only buy them from someone who offers a money back guarantee, and take them to an authorised dealer to compare the UGG 庐 with known real ones.
3) Real UGG 庐 are made large, so if someone is advertising them saying, they are a bit smaller than the size, so order a size larger, then this is a good sign they are fakes. But at the same time, many people selling the UGG 庐 will just say they are slightly larger in order to get a sale, so be sure to check for urself.
